Contact Us
What the form is for
The contact form exists for straightforward editorial questions and feedback about Inclave reviews. A reader who spots an error in a payout table, wants to challenge a rating, or has a factual query about how the site evaluates Inclave will get a useful answer here. The team reads and replies in English, which covers most queries from Canadian players.
Anything else should go elsewhere. The form is not a customer-service channel for Inclave itself, and the editorial team cannot act on behalf of the casino or resolve account disputes.
Never send sensitive material
No financial details, passwords, verification documents or scans belong in this form. That means no bank account numbers, no credit card data, no photo ID, no utility bills, no screenshots of account balances, and no login credentials under any circumstances.
In practice, a message that contains this material cannot be handled securely. Correspondence routed through a general contact form is not an encrypted channel, and the editorial team has no secure storage built for that kind of data. Anyone who sends it creates a risk that the information sits in an inbox rather than in a protected system, and the sender loses control over where copies end up.
If a message arrives with sensitive content, the practical reality is that it cannot be processed in the normal way. The sender should assume any such material may be exposed and should not rely on the form to protect it.
Where to turn for gambling help
A reader who is struggling with gambling should not use this form at all. The editorial team reviews casinos; it does not provide counselling, support or intervention services.
For anyone in difficulty, the right move is to contact a recognised gambling-support organisation in the player's own province. These services operate independently of casino-review sites and offer confidential help, including self-exclusion guidance and practical steps to limit play. A quick search for the provincial gambling helpline or responsible-gambling agency will return the relevant contact points.
Responsible gambling tools such as deposit limits, session reminders and self-exclusion are also available directly through the casino or the provincial regulator's player portal. Those channels are the ones equipped to act on a request; the contact form is not.
What happens after sending
Messages are read by the editorial team, and replies come back in English. Turnaround depends on the volume of incoming mail and the complexity of the question, so there is no fixed promise on timing. A clear, concise message with a valid return address is the one most likely to get a useful answer.
Before sending anything, the reader should re-check that the message contains no passwords, no account numbers, no scans and no other material that a stranger should never see. If it does, delete that content and keep the question general. The form handles editorial correspondence only, and keeping it that way protects everyone involved.